Service Related Questions
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How long before I start to see results?
Results can vary based on individual factors and the products you use. Consistency is key when it comes to your skincare routine. Our goal at Skin Essence by Kathy is to help you start loving your skin, so we give your skin a baseline of 3-6 months to go from worse to better. In some cases, results may be seen sooner than expected.
Product Related Questions
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When will I receive the order and how much will it cost?
Chanj products could be delivered within 3 to 4 business days.
Pre-order items could be delivered within 7 to 15 business days.
We offer FREE Shipping for $150 and above purchase.
| Rate Name | Condition | Transit time | Price |
| Standard |
Shipping Deal: Spend $99+ and get free shipping. Spend $200+ and get free shipping & receive $10 off! |
All of CHANJ products will ship immediately. |
Free |
| Standard | 1lb–2lb |
Chanj products could be delivered within 3 to 7 business days. All Korean products are will be delivered within 1 to 2 weeks. Excluding weekends. |
Flat Fee Rate: $9.99 USD |
*Note: Shipping rates are subject to change
What payment method and term do you accept?
Online purchases can be made with PayPal, visa, mastercard, amex, or discovery cards.
Cash is accepted for skin treatments as well.
Company Related Questions
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Where is Skin Essence by Kathy located?
It is located in Rowlett, Texas. You can find us using the following map.
How long have you been in the industry?
I have been a licensed esthetician for over 15+ years: acne-certified treatment and aging management.
Are there any testimonials and success stories about your clients?
You can find feedback from our clients by visiting our product pages and scrolling below.
General Questions
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What is the difference between an aesthetician and a dermatologist?
A dermatologist attends medical school and completes 12 to 14 years of advanced education. An aesthetician is trained to provide noninvasive procedures and skin care.
How do I find out my skin type?
The skin comes in several different types: normal, dry, oily,combination, and sensitive. Identifying your skin type can help you choose the best products and treatments for healthy, glowing skin. Using our high-tech machines, we run a skin analysis to determine the type of skin you have.